This week I had my phone service switched to another company due to customer service experiences. However, the tech from the new company also swapped my computer's DSL line over to the new phone line. That line had been tagged! This means I lost my DSL. My server put me back on dial up so I can at least get on line but it is sooo slow. I have to wait for every page to come up here and forget videos. So I'm not on line any more than necessary right now. A Charter tech is due here on Monday to make it better. We'll see.
We're having Verizon problems with internet connection. They're doing road work in front of the house, so I suppose they could have knocked something loose. My son called to report the slowdown, they tested our line remotely, then left a "robocall" to tell us our line was not up to speed (duh). They scheduled a tech to come out this morning to look at it in person but they never showed up.
We're switching to cable in a couple of weeks (that "Locked and Loaded" plan from Comcast), so I'm hoping that speeds things up.
I have high speed cable and just love it. I didn't think I needed cable internet but my son convinced me to try it and I'd never go back. It is wonderful to watch short videos all the way through without them buffering after every 10 seconds.
I hope you both get your internet problems solved quickly. It's become a life-line in a very short time.
I hope so, Meggie! In my dreams, web sites open automatically and streaming videos don't look like someone doing "the Robot."
It's the total lack of customer service that steams my clams. In the Verizon commercial, they show all those people that are there to help, LOL! Perhaps if you live in India, where service calls are actually routed, they come to your aid, but here in the US you're on your own!!! It will give me a GREAT deal of satisfaction to cancel our account.
It's Verizon that I was trying to ditch. This is June. I've had to deal with customer service and ask for supervisors over 4 seperate billing issues this year. Charter Communications advertised a very attractive deal for phone service which includes Canada in the long distance service. I went for it. The technical reality of the switch over is currently a major headache.
Amanda....You do have a way of putting a fresh perspective on things! The Charter tech showed up this AM as scheduled. Her quick assessment of the situation was that this is something she cannot fix. She called her supervisor then told me some one would be calling me and a sup would be coming here to fix the situation. A Charter rep confirmed the same thing over the phone later on. It's 5:30 PM = NO call + and no repair person happened at all.
I gave up and started mowing the lawn when one and then another Charter tech showed up. Actually I posted about this in the other thread. They FIXED everything! Can you say HAPPY! HAPPY! HAPPY!
